Man reading a PTL report
Customer Service

What Goes into Your Final Report from PTL?

Particle Technology Lab’s mission has always been to create partnerships with our clients to understand their needs and to deliver quality results. We take pride in our processes and in the value we provide to each and every

Cogs illustrating the process of receiving samples and testing at PTL
Customer Service

What Happens to Your Samples? An Inside Look at PTL

At PTL, we take pride in the special care we give each sample submission. From projects of ambitious scale to single, one-time analyses, our process is tested and reliable to bring you results you can count on every

Particle Technology Labs ACIL Customer Quality Service Award 2023-2024
Customer Service

PTL Receives Special Recognition for Customer Satisfaction

The American Council for Independent Laboratories (ACIL) has announced Particle Technology Labs as one of only ten (10) laboratories receiving the nationwide 2023 ACIL Customer Quality Service Award. This is PTL’s eleventh consecutive year in qualifying for this award.

Get tips on shipping samples
Customer Service

Sample Shipping: The First Step to a Successful Particle Characterization Analysis

Although easy to overlook, shipping your samples to PTL is the most foundational step in obtaining any particle characterization analysis. For accurate results, your samples must arrive at PTL in good condition, so it is imperative to ship

Customer Service

Top Tips for the Best Service Lab Analysis

Particle Technology Labs receives an average of 350 samples per week. What can you do to ensure your samples are handled quickly and analyzed accurately? We’ve put together a few tips to help the process run smoothly. 1.

Customer Service

Blessed. Thankful. These Words are More Than Cliches for a PTL Team Member

Kelli Hubert, Particle Technology Labs’ Customer Service Manager, highly values her work and her colleagues I can genuinely say that I am blessed to work at Particle Technology Labs and thankful for my coworkers. Without a doubt, I

Customer Service

Meet Senior Client Service Expert Aubrey Montana

Seventeen years ago, Aubrey Montana entered the universe of analytical contract laboratories. A young professional with a liberal arts degree, she answered a newspaper want ad for a report writer at a scientific company. That scientific company? Particle

Customer Service

PTL Receives ACIL Customer Quality Service Award for the Eighth Consecutive Year with Special Recognition for Timeliness

The American Council for Independent Laboratories (ACIL) has announced Particle Technology Labs as one of only 9 recipients of the ACIL Customer Quality Service Award for 2020. This is PTL’s eighth consecutive year in qualifying for this award. This

Customer Service

Particle Technology Labs Earns Better Business Bureau Accreditation

Becoming an Accredited Business with the Better Business Bureau is an honor not accorded to all businesses; because not all businesses meet eligibility standards. Particle Technology Labs is pleased to announce today that it has met all BBB