• Nov 1, 2023
  • Customer Service
  • By PTL

PTL Receives Special Recognition for Customer Satisfaction

The American Council for Independent Laboratories (ACIL) has announced Particle Technology Labs as one of only ten (10) laboratories receiving the nationwide 2023 ACIL Customer Quality Service Award. This is PTL’s eleventh consecutive year in qualifying for this award.

PTL also garnered a Special Recognition Award for ranking in the top three of Overall Customer Satisfaction. This recognition is based on client survey responses. “It’s especially sweet to receive this award consecutively for 11 years because our recognition is earned every year based on hard data and customer feedback,” commented Kelli Hubert, PTL’s Customer Service Manager.

Developed in 1996 to address the industry’s quality issues and recognize those laboratories with exemplary quality performance, the Program provides laboratory data users with a mechanism to evaluate testing laboratories. Participants commit to:

  • Ensuring data integrity
  • Meeting customers’ quality needs
  • Setting performance standards for the testing laboratory industry

Also of note: no other evaluation program ranks customer satisfaction with laboratory services and requires laboratory management to commit to a data integrity program.

To participate, Particle Technology Labs distributes satisfaction surveys to our customers, commits to an ethics program, and submits a signed code of ethics.

“The customer feedback we receive as part of the ACIL program is incredibly valuable and truly rewarding,” explains Lisa Jandacek, PTL’s Executive VP and Director of Operations. “We thank all of our customers who provided honest feedback regarding our particle characterization services.”

Excerpts from these customer surveys include:

“The service PTL provides is second to none. The quality of their work is outstanding. Their willingness to add consultation is priceless. This lab is fantastic and a joy to work with.”

“PTL has excellent customer service. They are knowledgeable and very helpful. The lab staff are experts in particle characterization and are very mindful of my data.”

“The PTL team is very knowledgeable, experienced and customer-focused.”

“PTL has always provided us with great service, and we enjoy working with them!”

“I have only been working with PTL for [a] short time, but I have [been] very surprised with the expedience of testing, explanation of data when asked, and the great customer service.”

“Much better on-time performance than other similar companies.”

“I received the data on time as promised and was kept informed of any issues.”

“Always get great service!”

For more information about this award or any of the services offered at PTL, please contact us at 630-403-0098 or via our Contact Form.